If your website is down (Urgent)

Firstly we need to check is it down for just you or everyone?  Have a look at this link…

http://downforeveryoneorjustme.com/

It will soon tell you.

If it is down for everyone, fill out the form below or call us on 01803 866430. We’ll jump straight on to identifying the issue and getting the site back live for you.

If it’s not down for everyone then the problem is on your local machine

Fixing local issues

First, try clearing out your browser cache – depending on what browser you use you can find out how to clear your cache here.

Or if your browser allows, try incognito/private mode.

If that doesn’t work then try turning your router off and on again.

Finally, try turning your computer off and on again.

Somethings Broken (Non-urgent)

Okay, so if you or a customer have found something that needs fixing then we just need a bit more information.

We have found a great tool for gathering the myriad of diagnostic information we need, just send this link to the person with the problem:

http://supportdetails.com/

And politely ask them to fill in their email address and put as the recipient’s email.

This will create a ticketed reference for your issue.

Please note: You may have a super relationship with one of the staff at Vu (we certainly hope so) if you want to send info to them as well as support that’s great.

But please remember if you only email an individual and not the support desk, you are dependent on their calendar to resolve the issue when one of  the team could be taking action for you.

Do you have a maintenance contract?

Our Tribe or maintenance clients have an SLA (Service Level Agreement) in place for a certain response time which will always be prioritised ahead of other requests.

If you don’t have an arrangement for support then our current response time is within 2 days, so please bear with us.

Ready to submit a support request?

Submit a Support Ticket

Name(Required)
Wordpress website maintenance

Maintenance Agreements

We offer an annual Wordpress website maintenance agreement that can be set against an agreed budget. It is there to keep your website up-to-date, healthy and secure, checked over each month by a human.

The Tribe

The Vu Tribe is a monthly subscription to help small businesses generate more sales. It brings together brand development, storytelling, digital strategy, delivery & training. Every aspect of what we deliver is measured and is reported each month.

small business marketing support
Google Rating
5.0
Based on 27 reviews

5 Star Google Ratings

Devon’s highly regarded WordPress digital marketing agency for small businesses.

Subscribe to Our free newsletter

Stay up to date with the latest digital marketing and business advice to help you generate more leads for your business.

I want the latest in...

Every two weeks you will receive an email with advice on how to create an effective digital strategy for your business.

We believe in digital best practice, so, of course, you can unsubscribe anytime and we will never share your data.

Consent

Case Studies

Cartwright Coffee

Suppliers of SCA-rated speciality coffee beans, machines, barista tools and other essential products.

The Boutique

Boutique at House of Marbles provides gifts, stationery, homeware and other products aimed at the discerning buyer.

Growers Organics

Situated in the heart of the South Devon countryside, Growers Organics excel in supplying high-quality, organic plants and seeds.

House Of Marbles

From humble beginnings creating board games for sale at craft fairs, House of Marbles have become a global brand.